The role of AI in enhancing complaint management

In this article, Rajesh Muthuramalingam, Senior Vice President at IntellectAI, explores how AI is redefining complaint management. He delves into how automated complaint handling improves investigation accuracy, provides proactive insights, and significantly reduces case handling time and resolution costs.

The piece highlights IntellectAI’s ‘Complaints Investigation’, powered by Purple Fabric, showcasing its ability to prevent future complaints and transform complaint management from a reactive to a proactive process. This shift empowers financial institutions to lower risks, improve efficiency, and build stronger customer trust.