Regional Digital Transformation for South East Asia’s 5th largest bank

One of Intellect Wealth’s most notable implementations has been the one at South East Asia’s 5th largest bank with a multi-country rollout across Malaysia, Thailand and Singapore, solving all their key challenges regarding delayed engagement, unavailability of insights and alerts, as well as high compliance risks. Find out more through this engaging case study.

Solutions Provided:

• The omni-channel tech stack enabled accessibility across channels, and RMs to serve customers anytime and from anywhere
• 360-degree portfolio of the customer including analytics-based data insights, to make informed decisions
• The capability to provide end-to-end digital account opening and digital order capture for wealth clients was also added
• All designs featured the latest UX features, prioritising mobility
• A Business rule engine which provided flexibility and scalability to add products within a strong compliance framework, was also included
• Products were organised at the API level, enabling personalisation, collaboration and innovation
• The Intelligent decision engine was backed by BPM and business rules, allowing multi-level approval processes bundled within the product
• Orchestration of personalised journeys and product recommendations based on customer segments were now defined by the local regulatory frameworks, which was particularly useful for regions like Singapore.

These implementations resulted in a 30% increase in customer base, an 80% improvement in portfolio review time per customer.