December 11, 2025
Strategising for FCA Redress in the Age of AI
Motor Finance providers are under increasing regulatory and operational pressure following the FCA’s consultation. Firms must manage complaint volumes, maintain consistent and fair outcomes, and ensure audit-ready redress calculations – all while coordinating multiple data sources and communication touch points.
Traditional manual processes struggle with:
High dependency on case officers
Long resolution timelines
Inconsistent interpretations of rules
Incomplete customer data
High operational effort and oversight gaps
Vulnerability management and fraud risk
A scalable, audit-ready, AI-powered solution is essential to future-proof Motor Finance remediation.
Our Solution
Key Outcomes
Meet AutoResolve – your market-leading, AI-driven Motor Finance redress solution built on Purple Fabric, streamlines every step of the redress journey:
- Manages complaints from intake to closure
- E2E opt-in/out via secure ID&V portal
- Calculates redress using policy-driven logic
- Checks for DCA presence while applying FCA rules
- Performs ID&V to prevent fraud
- Prioritises executions for vulnerability-focused scenarios
- Consolidates customer information for a complete view
- Adapts to any outcome emerging from the FCA consultation
- Faster and more consistent Motor Finance complaint handling
- Automated, rule-based redress calculations aligned with FCA guidance
- Accurate and consolidated customer data for confident decisions
- Real-time financial visibility through built-in dashboards
- Fraud-preventive ID&V checks and vulnerability prioritisation
- Fully audited files aligned to your strategies
- Human-in-the-Loop oversight for compliant execution
Backed by Enterprise Digital Experts, the system transparently captures the agent’s collaboration history, calculation logic, and thought process – ensuring full clarity and auditability.