Complaints Management Redefined: Harnessing Gen AI to Address the Financial Sector's Biggest Challenge

Time: 11 AM BST

In today’s financial landscape, complaints are no longer mere customer grievances—they’re a pressing operational challenge. With UK banks setting aside £40 billion to manage potential redress and regulatory bodies tightening compliance measures, the cost of inefficiency in complaints management is skyrocketing.

Join us to explore how Generative AI, powered by Complaints Investigator, is transforming the complaint management process. We’ll showcase how AI can drastically reduce handling times, improve compliance, and eliminate inefficiencies in real-world scenarios. Discover how financial institutions can leverage multi-agent AI systems to revolutionize their complaint handling strategies, while maintaining compliance and reducing operational costs.

Points of Discussion:

• Understand the current challenges and regulatory landscape surrounding complaints management
• Learn how Gen AI is reshaping the industry, leading to efficiency and customer satisfaction gains
• Experience first-hand the capabilities of Complaints Investigator
• Get actionable insights to redefine your organization’s complaint management strategy

Why Join?

• Transformative Insights: Gain a clear understanding of how Gen AI is reshaping complaints management across financial institutions.
• See it in Action: Witness a live demo of Complaints Investigator, where you’ll see how it contextually classifies complaints, intelligently gathers data, investigates cases, and generates decision recommendations for real-world complaints—showcasing the power of Generative AI in action.
• Interactive Session: Engage with industry leaders and AI experts. Ask questions, share your experiences, and discover how to optimize your complaint handling strategy.

This session promises practical insights into AI-powered complaint resolution and how it can reshape your organization’s approach to regulatory compliance, cost reduction, and customer satisfaction. Prepare to explore the future of complaint management with Gen AI.

Don’t get left behind. Secure your spot today!